Our COVID policy is straightforward
When you go on a Journee trip...
You won't have to quarantine at your destination.
You won't have to quarantine when you get back.
The experiences we've planned will happen.
Restaurants, bars and sights will be open.
If any of these change, you won't lose a single penny. We'll move your trip for zero change fee.
Will my destination be on the UK's green list when I go?
Yes! Based on their current vaccination rate, we're confident that by the time of your trip your destination will be on the UK's green list. Your destination will be welcoming tourists and you won't have to quarantine when you get back.
What happens if my destination changes to amber or red?
We'll simply move your trip to a future date for zero change fee. See below for all the detail.
Will I need to take a test to travel?
The current guidance for all UK green list countries, regardless of whether you're vaccinated or not, is as follows:
Before you go
This all depends on your destination. So, it could be:
- No test at all
- No test if you've had both vaccines more than two weeks ago
- One antibody test if you've had COVID in the past 6 months
- One lateral flow test 72 hours before departure
- One PCR test 72 hours before departure
As you won't know the destination, we will let you know the entry requirements well in advance. We will also communicate any changes as soon as they happen.
Before you come back to the UK
One lateral flow test 72 hours before coming back to the UK. This cannot be the free NHS one, but we will guide you on how to get this done in your destination.
When you come back to the UK
One PCR test on the second day after you arrive back in the UK.
To buy your tests, take a look at this excellent list the UK Government has put together. Some providers are already doing tests for £44.
As the weeks pass, we're hopeful less testing will be needed for green list countries. No matter when you're trip is, we'll keep you up to date with the latest testing requirements.
That all sounds great, but what if my trip does get moved?
If the airline cancels your flight(s) or makes a significant change to the date or time:
We will move the trip for zero change fee (there may be a fare difference depending on which dates you want to move it to) or give you a full refund if you don't want to move the trip.
If your flight isn't cancelled, but you* or we* need to move the trip:
We will move the trip for zero change fee (there may be a fare difference depending on which dates you want to move it to), but we won't be able to give a full refund.
When moving your trip, we will ensure that:
Your destination remains the same and a mystery.
The departure and return airports are the ones you originally okay’d.
You still get the same number of days to explore your destination (e.g. if you moved from a morning to evening flight, we will give you an extra day in the destination to make up for it).
The experiences in your Trip Proposal are still possible.
*reasons you would need to move the trip: you test positive for COVID; you're told to self-isolate by the NHS app; you haven't had one or both of your COVID vaccinations and they're required by your destination.
*reasons we would need to move the trip: 4 weeks before you depart, it looks like your destination will be on the UK's amber or red list, or your experiences won't happen, or restaurants, bars and sights will not be open.
Is my money safe if the trip gets moved?
Yes! We'll do all the work to move your trip to a future date for zero change fee. We did this last year, so let us know if you want to speak with past Journee Explorers hear about their experience.
What if I test positive or get told to self-isolate right before my trip?
As most airlines don't offer flexibility for last minute changes, we wouldn't be able to get a flight refund for you. But, we would be able to give you a full refund on everything else. To cover your flights, we can also recommend some well-priced insurers. That way you wouldn't lose a penny in this scenario.
What happens if there is a spike in COVID cases in the country when I'm there?
We'll be constantly reviewing the situation in your destination until you go. So, if there are any signs this might happen, we'll have moved your trip anyway. That being said, if the situation did change suddenly when you're there, our only priority will be to get you home safely.
What happens if I get coronavirus when I'm there?
Most travel insurance now has emergency medical cover, including repatriation, for COVID-19. We recommend checking your existing insurance cover or we can help you find a provider if you need one.