Our COVID policy is straightforward
When you go on a Journee trip...
You won't have to quarantine at your destination.
You won't have to quarantine when you get back.
The experiences we've planned will happen.
Restaurants, bars and sights will be open.
If any of these change, you won't lose a single penny. We'll move your trip for zero change fee.
Will my destination be on the green or amber list?
The UK government now permits leisure travel to green and amber list countries (for fully-vaccinated people). As it's also a requirement to be fully-vaccinated by the time of your Journee trip, your destination will either be green or amber.
What happens if my destination changes to the red list?
We'll simply move your trip to a future date for zero change fee. See below for all the detail.
Will I need to take a test to travel?
The current guidance for all UK green list countries (and amber countries for fully-vaccinated people) is as follows:
Before you go
This all depends on your destination. So, it could be:
- No test at all
- No test if you've had both vaccines more than 14 days ago
- One antibody test if you've had COVID in the past 6 months
- One lateral flow test 72 hours before departure
- One PCR test 72 hours before departure
We will let you know the current entry requirements as soon as you book (without revealing the destination of course). They'll exist in your online Journee Passport and are updated promptly if they change.
Before you come back to the UK
One lateral flow test 72 hours before coming back to the UK. This cannot be the free NHS one, but we will guide you on how to get this done in your destination.
When you come back to the UK
One PCR test on the second day after you arrive back in the UK.
To buy your tests, take a look at this excellent list the UK Government has put together. Some providers are already doing tests for less than £30.
As the weeks pass, we're hopeful less testing will be needed. No matter when you're trip is, we'll keep you up to date with the latest testing requirements.
That all sounds great, but what if my trip does get moved?
If the airline cancels your flight(s) or makes a significant change to the date or time:
We will move the trip for zero change fee (there may be a fare difference depending on which dates you want to move it to) or give you a full refund if you don't want to move the trip.
If your flight isn't cancelled, but Journee* needs to move the trip:
We will move the trip for zero change fee (there may be a fare difference depending on which dates you want to move it to), but we won't be able to give a full refund.
When moving your trip, we will ensure that:
Your destination remains the same and a mystery.
The departure and return airports are the ones you originally okay’d.
You still get the same number of days to explore your destination (e.g. if you moved from a morning to evening flight, we will give you an extra day in the destination to make up for it).
The experiences in your Trip Proposal are still possible.
*reasons we would need to move the trip: if 3 weeks before you depart it looks like your destination will be on the UK's red list or aren't welcoming UK tourists, or your experiences won't happen, or restaurants, bars and sights will not be open.
Is my money safe if the trip gets moved?
Yes! We'll do all the work to move your trip to a future date for zero change fee. We did this last year, so let us know if you want to speak with past Journee Explorers hear about their experience.
What if I test positive or get told to self-isolate right before my trip?
As most airlines don't offer flexibility for last minute changes (less than 2 weeks), we wouldn't be able to get a flight refund for you. But, we would be able to give you a full refund on everything else. To cover your flights, we can also recommend some well-priced insurers. That way you wouldn't lose a penny in this scenario.
What happens if I get coronavirus when I'm there?
Most travel insurance now has emergency medical cover, including repatriation, for COVID-19. We recommend checking your existing insurance cover or we can help you find a provider if you need one.
What happens if I'm not going to get the COVID vaccine in time?
If it's a requirement of the country you're visiting or the country is on the UK amber list, this is what we'll do:
We'll try and move your trip to another suitable destination that is letting UK tourists in with a negative COVID test. We'll stick to the same dates.
Or, if that's not possible, we'll move your trip to a future month when we think you will be fully-vaccinated.
What happens if I'm not planning on getting the COVID vaccine?
As the majority of destinations require people to be fully-vaccinated without quarantining on either end, this massively limits the destinations if you're not vaccinated. As a result, for now, we're not taking new bookings from people that aren't planning on getting vaccinated. However, as regulations evolve, we hope to change this.