Our COVID policy is straightforward
When you go on a Journee trip...
You won't have to quarantine at your destination.
You won't have to quarantine when you get back.
The experiences we've planned will happen.
Restaurants, bars and sights will be open.
If any of these change, you won't lose a single penny. We'll move your trip for zero change fee.
Will my destination be on the UK's green list when I go?
Yes! Based on their current vaccination rate, we're confident that by the time of your trip your destination will be on the UK's green list. Your destination will be welcoming tourists and you won't have to quarantine when you get back.
What happens if my destination changes to amber or red?
We'll simply move your trip to a future date for zero change fee. See below for all the detail.
Will I need to take a test to travel?
The current guidance for all UK green list countries, regardless of whether your vaccinated or not, is one test before departure (most likely a quick lateral flow test, but still needs to be confirmed) and a PCR test on return. Because of the success of the UK's vaccination programme, most destinations should allow UK tourists in without showing any test. Or, if they do require one, we think the lateral flow test should be enough (if you're not fully vaccinated).
For the PCR test on return, we're still waiting for more detail about exactly how this will work. But, currently you can easily order them from high street chemists (Boots, Superdrug, etc.) for ~£100. We know the government is working with suppliers to bring this cost down for summer.
That all sounds great, but what if my trip does get moved?
If the airline cancels your flight(s) or makes a significant change to the date or time:
We will move the trip for zero change fee (there may be a fare difference depending on which dates you want to move it to) or give you a full refund if you don't want to move the trip.
If your flight isn't cancelled, but you* or we* need to move the trip:
We will move the trip for zero change fee (there may be a fare difference depending on which dates you want to move it to), but we won't be able to give a full refund.
When moving your trip, we will ensure that:
Your destination remains the same and a mystery.
The departure and return airports are the ones you originally okay’d.
You still get the same number of days to explore your destination (e.g. if you moved from a morning to evening flight, we will give you an extra day in the destination to make up for it).
The experiences in your Trip Proposal are still possible.
*reasons you would need to move the trip: you test positive for COVID; you're told to self-isolate by the NHS app; you haven't had one or both of your COVID vaccinations and they're required by your destination.
*reasons we would need to move the trip: 3 weeks before you depart, it looks like your destination will be on the UK's amber or red list, or your experiences won't happen, or restaurants, bars and sights will not be open.
Is my money safe if the trip gets moved?
Yes! We'll do all the work to move your trip to a future date for zero change fee. We did this last year, so let us know if you want to speak with past Journee Explorers hear about their experience.
What if I test positive or get told to self-isolate right before my trip?
As most airlines don't offer flexibility for last minute changes, we wouldn't be able to get a flight refund for you. But, we would be able to give you a full refund on everything else. To cover your flights, we can also recommend some well-priced insurers. That way you wouldn't lose a penny in this scenario.
What happens if there is a spike in COVID cases in the country when I'm there?
We'll be constantly reviewing the situation in your destination until you go. So, if there are any signs this might happen, we'll have moved your trip anyway. That being said, if the situation did change suddenly when you're there, our only priority will be to get you home safely.
What happens if I get coronavirus when I'm there?
Most travel insurance now has emergency medical cover, including repatriation, for COVID-19. We recommend checking your existing insurance cover or we can help you find a provider if you need one.